Frequently Asked Questions (FAQ)

Welcome to the Full Bag Customs FAQ section! Here you’ll find quick answers to our most commonly asked questions. If you still need help, feel free to contact us.

Custom Shafts & Product Questions

Q: Do you build fully custom shafts?
Yes! Every shaft is custom-built to your specifications. You can choose the brand, flex, length, tipping, adapter, grip, and more.

Q: Can I get help choosing the right shaft?
Absolutely. Email us at jacob@fullbagcustoms.com or call us during business hours — our experts will help match the perfect shaft to your swing and goals.

Q: Do you offer only shafts, or full club builds too?
We currently specialize in custom golf shafts, but adapters and grips can be added during checkout for a complete setup.

Shipping & Delivery

Q: How long does it take to receive my order?
All orders ship within 1–2 business days (Monday to Friday), and delivery takes 3–4 business days (Monday to Friday) via FedEx or UPS Express.

Q: Do you offer free shipping?
Yes — all shaft orders include free 3–4 business days (Monday to Friday) express shipping within the continental United States.

Q: Do you ship internationally?
Currently, we ship only within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, P.O. Boxes, APO/FPO/DPO addresses.

Q: Will I receive a tracking number?
Yes. You’ll receive a shipping confirmation email with a tracking link once your order ships.

Payment & Security

Q: What payment methods do you accept?
We accept the following:

Visa
MasterCard
American Express
Discover
JCB
elo
Union Pay
PayPal
Shop Pay

Q: Is your checkout secure?
Yes. Our site is SSL encrypted and PCI-compliant. We use trusted payment gateways to ensure your data is secure.

Q: Do you charge sales tax?
Sales tax is applied where required by state and local laws. It will be shown at checkout.

Returns, Refunds & Cancellations

Q: What is your return policy?
We accept returns within 30 business days (Monday to Friday) of delivery if the item is unused and in its original packaging. Custom-built items must meet eligibility criteria. See our Refund Policy for full details.

Q: How do I start a return?
Email us at jacob@fullbagcustoms.com with your order number and reason for return. Once approved, we’ll provide a prepaid return label.

Q: What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery. We’ll fix the issue by either replacing the item or issuing a full refund.

Q: Can I cancel my order?
You can cancel your order before it ships. If it has already shipped, you’ll need to wait for delivery and then request a return.

Order Issues

Q: My tracking shows delivered, but I didn’t get my package. What should I do?

Check with neighbors or household members
Look around delivery areas (porch, garage, etc.)
Contact the carrier with your tracking number
If still missing, contact us and we’ll help you file a claim and either reship or refund your order.

Q: How can I check the status of my order?
You will receive an email with your order confirmation and a tracking link after the item ships. If you don’t receive it, contact us.