Privacy policy

Last Updated: July 8, 2025

Welcome to Full Bag Customs (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make purchases on https://www.fullbagcustoms.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

If you do not agree with this policy, please do not use or access our Services.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our Services, you may provide us with:

Contact information: name, mailing address, email, phone number
Account credentials: username, password, security questions
Payment details: billing address, credit/debit card or payment account information (processed securely via third-party payment gateways)
Order information: product details, shipping address, order history
Customer service communications: messages, inquiries, and support requests
Marketing preferences and consents

1.2 Information Collected Automatically

When you visit our Site, we automatically collect information such as:

IP address and device identifiers
Browser type and version
Operating system and device information
Pages visited, time spent, clicks, and navigation paths
Referral source and exit pages
Cookies and tracking technologies (see Section 5)

1.3 Information from Third Parties

We may also receive information about you from:

Service providers and partners supporting our Site and Services (e.g., Shopify, payment processors)
Advertising and analytics providers (e.g., Google Analytics)
Social media platforms, if you connect or interact through them
Publicly available sources and third-party data vendors

2. How We Use Your Information

We use your information to:

Process your orders, payments, and fulfill shipping
Communicate order status, customer support, and important updates
Maintain and manage your user account
Improve and personalize your shopping experience and Site functionality
Send promotional communications if you opt in
Detect, prevent, and respond to fraud, security threats, and illegal activity
Comply with legal obligations and enforce our Terms of Service
Conduct data analysis, audits, and improve our business operations

3. Legal Basis for Processing (where applicable)

We rely on several legal bases to process your personal information, including:

Performance of contract (e.g., processing your orders)
Legitimate interests (e.g., fraud prevention, business improvement)
Consent (e.g., marketing communications)
Compliance with legal obligations

4. Sharing and Disclosure of Your Information

We do not sell your personal information. We share your data only as necessary and with trusted parties, including:

Service providers performing functions on our behalf (payment processors, shipping companies, customer support, IT services)
Business partners and marketing affiliates, only in compliance with their own privacy policies
Legal and regulatory authorities when required by law or to protect rights and safety
In connection with mergers, acquisitions, or business transfers, with confidentiality obligations

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small data files placed on your device to remember preferences and track Site usage.

5.2 How We Use Cookies

We use cookies to:

Enable basic Site functionality and security
Personalize your experience and remember preferences
Analyze Site traffic and user behavior
Serve relevant advertising and measure ad effectiveness

5.3 Third-Party Cookies

Third parties like Google Analytics and advertising networks may place cookies on your browser to collect information and tailor ads.

5.4 Managing Cookies

You can manage cookie preferences or disable cookies through your browser settings. Note that disabling cookies may limit certain features of the Site.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data no longer needed is securely deleted or anonymized.

7. Security of Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is completely secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights including but not limited to:

Accessing the personal information we hold about you
Requesting correction or deletion of your personal information
Objecting to or restricting certain processing activities
Opting out of marketing communications
Exercising rights under the California Consumer Privacy Act (CCPA), such as the right to opt out of the sale of personal data (we do not sell your data)

To exercise these rights, please contact us as outlined below. We will verify your identity before processing requests.

9. Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

10. International Users

Your personal information may be transferred and processed in the United States. By using our Services from outside the U.S., you consent to this transfer in accordance with applicable laws.

11. Third-Party Links

Our Site may contain links to external websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies when visiting third-party websites.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.