Shipping policy

Effective Date: July 8, 2025

Welcome to Full Bag Customs. We are committed to providing fast, transparent, and secure shipping services for all our customers. This Shipping Policy outlines our order processing times, shipping procedures, service coverage, and your rights as a customer.

At Full Bag Customs, we prioritise providing you with fast and reliable shipping services all over the USA ( except Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, P.O. Boxes, APO/FPO/DPO addresses). We offer direct delivery from:

  • 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.

Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.

Product Pricing: All prices are given in USD ($). All product prices exclude VAT, sales tax, and other applicable fees. Total costs shown in the checkout page are final. We don't have any hidden fees —what you see is what you pay.

1. Shipping Locations

We currently ship to addresses within the contiguous United States.

We do not ship to:

  • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
  • P.O. Boxes, APO/FPO/DPO addresses
  • International destinations


2. Currency

All prices on our website are listed in USD ($).
Orders are processed and charged in USD ($) and any currency conversion fees (if applicable) are the responsibility of the customer


3. Order Processing & Handling

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed after 4:00 PM (GMT-06:00) Central Standard Time (Chicago) are processed the following business day.
  • Customer Service Hours: 9 AM - 5 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago).


4. Shipping & Delivery Timeline

  • Transit Time: Estimated delivery is 3–4 business days (Monday to Friday) using express shipping services.
  • Shipping Carriers: We ship via FedEx and UPS with full tracking support.
  • Tracking Info: You’ll receive a tracking number via email once your order ships.


5. Shipping Costs

  • Free Express Shipping: All shaft orders within eligible U.S. regions include free 3–4 business days (Monday to Friday) express shipping.


6. Order Confirmation

Once you place an order, you will receive an order confirmation email. After dispatch, we’ll send you a shipping confirmation email with tracking details. We also notify you once the package is marked delivered.


7. Lost or Missing Packages

If your order is marked as delivered but not received:

  1. Verify the shipping address provided.

  2. Check with neighbors, family members, or front desks.

  3. Contact the courier with your tracking number.

If your package is officially declared lost by the carrier, contact us immediately at jacob@fullbagcustoms.com with your order number. We will either reship or refund the order based on your preference.


8. Damaged Parcels

If your package arrives damaged:

  • Take clear photos of the packaging and the damaged item(s).
  • Contact us at jacob@fullbagcustoms.com within 48 hours of delivery.
  • Once we verify the damage, we will either reship the item at no cost or offer a full refund.


9. Change of Shipping Address

If you need to change your shipping address:

  • Requests must be submitted before the order ships.
  • Contact us via email or phone as soon as possible.
  • Once the order has shipped, we cannot change the delivery address, and redirection is not guaranteed.


10. Order Cancellation

  • You may cancel your order before it is shipped for a full refund.
  • Once your item has been shipped, cancellation is no longer possible.
  • To cancel, contact us immediately via email at jacob@fullbagcustoms.com or call us during business hours.


11. Contact Information

Business Name: Full Bag Customs

EIN: 99-4168762

Address: 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.

Email: jacob@fullbagcustoms.com

Phone Number: +1 (205)-332-7117

Business Hours: 9 AM - 5 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago).


12. Disclaimer

Delivery estimates are based on typical timelines provided by carriers. We are not responsible for delays caused by weather, courier disruptions, or incorrect shipping information provided by the customer.