Refund policy

Effective Date: July 8, 2025

Thank you for shopping with Full Bag Customs. We value your trust and want to ensure that your experience with us is positive and hassle-free. This Refund & Return Policy outlines how returns, refunds, damaged items, cancellations, and other post-purchase issues are handled.


1. Return Window & Eligibility

We offer a 30 business days (Monday to Friday) return window. You may request a return within 30 business days (Monday to Friday) of receiving your item.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the same condition you received them
  • Products must include original packaging, tags, accessories, and manuals
  • A proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may be rejected or subject to a restocking fee.

Return Address: 
In-store returns: Available at 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.
Mail returns: Email us at jacob@fullbagcustoms.com and ship to 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.

2. How to Initiate a Return

To start a return, contact us at:
jacob@fullbagcustoms.com  
 Include the following in your email:

  • Full name
  • Order number
  • Reason for return
  • Clear photos (if applicable for damage or incorrect item)

Do not ship your return without authorization. Once approved, we will provide:

  • A return authorization confirmation
  • A prepaid return shipping label
  • Instructions on packaging and shipping the item

Return Address: 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.


3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.
  • If the return is for any other reason (e.g., changed mind, ordered wrong item), you may be responsible for return shipping unless otherwise specified.


4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, notify us within 48 hours of delivery.

Steps to report:

  1. Email: jacob@fullbagcustoms.com 

  2. Provide your order number and photos of the damage or incorrect item

  3. Keep the original packaging until we complete the claims process

If validated, we will:

  • Resend a replacement at no extra cost, or
  • Issue a full refund, based on your preference


5. Non-Returnable Items

Some products are non-refundable and non-returnable, including:

  • Custom or personalized items
  • Final sale or discounted clearance items
  • Gift cards
  • Used items not due to defect
  • Hazardous materials, flammable liquids/gases
  • Any item returned beyond 30 business days (Monday to Friday) of delivery


6. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If your order has already shipped, it cannot be canceled. You must wait for the item to arrive and then initiate a return under this policy.

To request a cancellation, email us as soon as possible at jacob@fullbagcustoms.com 


7. Exchanges

We currently do not support direct exchanges.

If you want a different item:

  1. Return the original item following the steps above

  2. Place a new order separately for the desired item


8. Refund Procedure

Once your return is received and inspected, you will be notified by email.

  • If approved, your refund will be processed within 10 business days (Monday to Friday) to your original payment method
  • Refunds may take additional time depending on your bank or payment provider

If you haven’t received your refund after 15 business days (Monday to Friday) from confirmation, please contact us.


9. Partial Refunds

We may issue partial refunds in cases where:

  • Returned items are used or not in original condition
  • Original packaging is missing
  • The return is made outside the eligible return window (but still accepted)


10. Contact Information

If you have any questions or need support with a return or refund, please contact us:

Business Name: Full Bag Customs

EIN: 99-4168762

Address: 4390 Galen Ct, Vestavia Hills, Alabama 35242, United States.

Email: jacob@fullbagcustoms.com

Phone Number: +1 (205)-332-7117

Business Hours: 9 AM - 5 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago).


11. Important Notes

  • We reserve the right to refuse any return that does not meet our policy criteria.
  • Any abuse of the return system (e.g., excessive returns, fraudulent claims) may result in account suspension or denial of future purchases.
  • We are not liable for lost or damaged returns that are not shipped using our provided return label or method.

Transparent. Fair. Secure.
We created this policy to give you peace of mind while shopping at Full Bag Customs. Thank you for your trust and support!